Last Updated: October 6, 2026
Thank you for shopping with VELNOR. We value your trust and want to provide a smooth, transparent, and hassle-free shopping experience. Please review the following policy before placing your order.
We carefully check our products before dispatch. However, if you receive a damaged, defective, or incorrect product, please contact us as soon as possible after receiving your order.
If you receive a damaged or defective item, please contact our customer service team at 01825 103916 with your order details and clear photos or videos of the product.
After verification, we may offer:
If you receive an item that is different from what you ordered, please contact us as soon as possible.
After verification, we will arrange an appropriate solution, which may include sending the correct product and arranging the return of the incorrect item.
For eligible returns or exchanges:
Products that have been used, washed, altered, damaged by the customer, or returned without required tags may not be eligible for return or exchange.
Certain products may be excluded from return or exchange for hygiene, customization, or other applicable reasons.
To request a return or exchange, please contact us at 01825 103916 with:
Our customer service team will review your request and provide instructions for returning the product.
Please do not send a product back without contacting us first.
Once we receive and inspect the returned product, we will determine whether it qualifies for a refund.
If approved, the refund will be processed using the applicable original payment method or another agreed method.
Refund processing time may vary depending on the payment provider or financial institution.
For Cash on Delivery orders, any approved refund will be arranged through an appropriate method communicated by our customer service team.
You may request cancellation of your order as soon as possible after placing it, provided that the order has not already been processed or shipped.
To request cancellation, contact us immediately at 01825 103916 and provide your order details.
Once an order has been dispatched, cancellation may no longer be possible. In such cases, you may need to follow the applicable return or exchange process after receiving the product.
Where a return or exchange is caused by receiving a damaged, defective, or incorrect product, VELNOR may arrange the applicable return or replacement process.
For returns or exchanges due to customer preference, such as change of mind, size, color, or other reasons, applicable delivery or return charges may be the customer's responsibility.
If you have any questions regarding our Return, Refund, Exchange, or Cancellation Policy, please contact us:
VELNOR
Phone: 01825 103916
We are committed to providing quality fashion and a reliable shopping experience.
VELNOR — Wear Your Confidence.
Last Updated: October 6, 2026
Thank you for shopping with VELNOR. We value your trust and want to provide a smooth, transparent, and hassle-free shopping experience. Please review the following policy before placing your order.
We carefully check our products before dispatch. However, if you receive a damaged, defective, or incorrect product, please contact us as soon as possible after receiving your order.
If you receive a damaged or defective item, please contact our customer service team at 01825 103916 with your order details and clear photos or videos of the product.
After verification, we may offer:
If you receive an item that is different from what you ordered, please contact us as soon as possible.
After verification, we will arrange an appropriate solution, which may include sending the correct product and arranging the return of the incorrect item.
For eligible returns or exchanges:
Products that have been used, washed, altered, damaged by the customer, or returned without required tags may not be eligible for return or exchange.
Certain products may be excluded from return or exchange for hygiene, customization, or other applicable reasons.
To request a return or exchange, please contact us at 01825 103916 with:
Our customer service team will review your request and provide instructions for returning the product.
Please do not send a product back without contacting us first.
Once we receive and inspect the returned product, we will determine whether it qualifies for a refund.
If approved, the refund will be processed using the applicable original payment method or another agreed method.
Refund processing time may vary depending on the payment provider or financial institution.
For Cash on Delivery orders, any approved refund will be arranged through an appropriate method communicated by our customer service team.
You may request cancellation of your order as soon as possible after placing it, provided that the order has not already been processed or shipped.
To request cancellation, contact us immediately at 01825 103916 and provide your order details.
Once an order has been dispatched, cancellation may no longer be possible. In such cases, you may need to follow the applicable return or exchange process after receiving the product.
Where a return or exchange is caused by receiving a damaged, defective, or incorrect product, VELNOR may arrange the applicable return or replacement process.
For returns or exchanges due to customer preference, such as change of mind, size, color, or other reasons, applicable delivery or return charges may be the customer's responsibility.
If you have any questions regarding our Return, Refund, Exchange, or Cancellation Policy, please contact us:
VELNOR
Phone: 01825 103916
We are committed to providing quality fashion and a reliable shopping experience.
VELNOR — Wear Your Confidence.
